Effective Date: December 11, 2017
Our Privacy Commitment
Welcome to the website (the “Site”) operated by Star Academy (collectively, “Star Academy”, “us”, “we”, or “our”). Star Academy values its customers and is committed to respecting your privacy, proprietary nature of your personal information, business data and security concerns.
Star Academy complies with Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act. We do not knowingly solicit information from children, information that is collected through our website is intended to be from adults, parents or guardians of children that are interested in our school. Under no circumstances is information sold, shared, rented, or provided to anyone outside of Star Academy. Star Academy does not use names or photos of students without permission. All information is stored in a confidential, secure database accessible only to qualified professionals within our organization.
All data and information acquired by Star Academy and provided by you will be treated in confidentiality. Any sensitive information that you give us is digitally encrypted and will never be sold or distributed to a third party. Star Academy does not engage in unsolicited snail mail or SPAM e-mail practices. Your contact information is kept on file to contact you for admissions related interest. As a security measure, all payment processing information is deleted, purged, shredded and not kept on file.
Information Collection, Use and Sharing
When you visit our site, the following non-personally identifiable information is automatically obtained and compiled: Internet Protocol (IP) address, the domain name registry information associated with the IP address, the internet browser being used, operating system and hardware platform, the date and time of your visit, the name and address (URL) of the web page you viewed immediately prior to accessing the current page, the query / gateway you used in a search engine which linked you to our site data. This information is stored in log files on the web server.
If your browser is not configured to prevent disclosure of such information, the following information may also be revealed: your name, e-mail address, home and work addresses, telephone and fax numbers and any plain text commentary. Additionally, the complete record of your actions at the web site including all pages visited, time spent at each page, the information sent or received and the names of all files uploaded or downloaded are available. This tracking information is not compiled by us or aggregated and made available to third parties primarily to identify demographic data regarding our customers. It is important to note that IP addresses do not necessarily reveal the identity of an individual visitor. Since most individuals connect through an internet service provider (ISP) at work or at home, the IP address would identify the ISP and not that actual person. Users should refer to these specific instructions accompanying their browsers to ensure that personal information is not automatically being provided without their agreement.
Cookies are text files stored on your computer which are sent back and forth by a Web Server to your Web Browser whenever you make new requests from a Web Server you are visiting. Simply put, cookies are text files a website stores on your computer’s hard drive or random access memory when you visit the Star Academy website. The file records / keeps track of purchases / shopping cart items in an on-line store. Once a transaction has been completed the cookie is erased or temporarily stored, depending on your browser settings. In some cases, this information is only kept during the session and is deleted when you close your browser. In other cases, the information is stored on your hard drive until your next session on the Star Academy website. When a server receives a request from a browser, the server is able to use the information stored in the cookie from that browser. The server is able to log the user’s requests on the website and send back an updated cookie to the user.
Cookies are temporary and are set to expire after a certain amount of time set in your browser settings. Depending on the type of cookie used, and your browsers’ settings, the browser may accept or not accept the cookie, and may save the cookie for either a short time or a long time. Cookies may contain information such as unique user ID that can be used to track the pages of the Star Academy website you have visited, login or registration information, online shopping cart information and user preferences. You do have the option to have your computer alert you each time a cookie is being sent or in other words “disable all cookies”. This is achieved through your internet browser settings. Should you choose to disable the cookies, your on-line experience on the website might be slower, limited, as well you will be recognized as a new visitor each time you visit the site and any previous session or form filling information will be lost and/or purged. The main purpose of cookies, are to re-call previous visit information thus permit ‘quicker’ and ‘faster’ access, display and reading of the website when revisited. Cookies identify your computer or browser and do not contain any personally identifiable information.
Share of Non-Personal and Personally Identifiable Information
Non-personally identifiable information is used on occasion for us to improve website UX, ensure security, analyze product offerings and protect the integrity of our services. When we analyze product offerings we use log files and Google Analytics to analyze webpage statistics, popularity, hits and traffic reports. This analysis allows us to improve or enhance the UX, product and service offerings on the website.
Personally identifiable information is collected when you grant us contact, email us for a request for information, or register with us to open an account, fill out a form or purchase a product online. Information collected includes name, child’s name and birthdate, address, email, and contact number. We may use this information to follow up with you for the request to contact you regarding our programmes.
Personally identifiable information will only be shared whereby ownership of Star Academy is assigned or transferred to a new corporate entity or business owner, as part of acquisition, merger, partnership, or sale of assets. Personally identifiable information will only be shared with the receiving business, new corporate entity or new assignment.
At Star Academy, we respect your online privacy and security concerns. Any sensitive, personal contact or payment information that you give us is digitally encrypted and will never be shared or sold to a third party. Your contact information is kept on file as a convenience for return visits to our website. Star Academy does not engage in SPAM, or unsolicited snail mail / e-mail practices.
Star Academy recognizes that it must maintain and use your personal information responsibly. Star Academy is committed to respecting the proprietary nature of your personal, business and market information. All information acquired by Star Academy and provided by you or your organization will be treated in confidentiality.
Security of Personal Information
Your sensitive personal data and payment processing information is protected both online and offline. All information is stored in a secure database with limited access by qualified school personnel.
Removal of Non-Personal and Personally Identifiable Information
Star Academy will remove any personal, sensitive and business information from our database pursuant to a written request from you. Please e-mail such request to us, identifying your full name and please type “remove registrant” in the subject line of your email.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, trade names is the intellectual property of Star Academy and/or its’s third party suppliers, partners and affiliations and is protected by Canadian and international copyright laws.
Have A Question?
We tried to think of everything, but if you have a question please let us know! We aim to respond to all enquiries quickly, with our office being open Monday – Friday, 8 a.m. to 4 p.m.